Phoning Tips

Si vous avez besoin de passer ou recevoir des appels en anglais, ce mémo vous permettra d'être plus à l'aise. Retrouvez toutes les phrases types à utiliser en anglais professionnel au téléphone.

1 - Answering the phone

Good morning/afternoon/evening, Tom Brown speaking.
Who's calling, please?
What are you calling for?
How can I help you?

Introducing yourself :
This is Marie B. speaking.
Let me introduce myself, my name is …
Hello, this is Tom from “Name of my company”.
Hello, Chris on the phone...

Connecting people :
One moment, please. I'll see if Tom is available.
I'll put you through.
I'll connect you. / I'm connecting you now
I’ll put you on hold for a few seconds
Hang on just a minute, I’ll check if Alex has hung up now

Explaining :
I am afraid he isn't in today, can I take a message?
He isn't in right now / I think he has gone out! Can you call back later?
Hum... Laurent is not available, would you like to leave a message?
Laurent is out of the office at the moment, do you have his cell/mobile number?
I’m sorry, the line is engaged, can I take your number and I'll ask him to call you back?
Please feel free to call back in 15 minutes

Problems :
Sorry, I don't understand. Could you repeat, please?
I'm sorry, I can't hear you very well. Could you speak up a little, please?
I'm afraid you've got the wrong number.
I've tried to get through several times but it's always engaged.
Could you spell it, please?

 

2 - Outgoing calls

Introducing yourself :
This is Marie B. speaking.
I hope this isn't a bad time to call?
I'm sorry, were you in the middle of something?
I'm not disturbing you, am I?
Am I catching you at a bad time?

Asking for someone :
Could I speak to Amy, please?
Could you put me through to John Martin, please ?

Leaving a message : 
Could I leave a message?
Do you know what time she'll be back?
Can I call back later?
Can you / could you ask him to call me back?

 

 

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